PROJECT MANAGERMENT

QUALITY

FAQ

 

 

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Ownership & Brief Introduction

Who own this company?

Mr. Lee, the owner of the company

How large is your company?

There are about 8,000 sq.m for our workshop.

How many employees are there in your factory?

There are more than 300 employees in our factory.

When did your factory establish?

established in 1995.

Could you tell us your main customers?

Most of our customers are oversea companies, including some famous brands such as Philips, Harman, Schneider, TTA, GE, etc.

What kind of mold do you make? Plastic injection molding mould, die casting mould or else?

Our products are mostly plastic injection molding mould. Sometimes we also make die-casting mould by customers request. The percentage is small.

How many molds do you make annually?

Averagely, we make about 300-500 molds annually.

Do you have plastic injection machines for mold trail?

Yes, we have. The 19 injection machines range from 50 tons to 780 tons.

How many shifts do you operate every day?

For CNC, EDM and Polishing Departs, two shifts; Mold Shop depends on the emergency; the others are one shift.

Do you have office or factory in Hong Kong?

It's an office in Hong Kong. The factory is in Shen Zhen, China mainland.

How long is the lead-time for a mold?

It is hard to say. It all depends on the molds¡¯ size, complexity and design. Usually, the lead-time is about 40--55days.

 

Facilities & Technology

How do you maintain your advanced machines?

We appoint some experienced and skilled staff to maintain these machines.

Have the operators been trained specially?

Yes, they have.

How often do you inspect you machinery and tools?

For huge and complex instruments, we check their precision and function every 6months. For small ones, 4 months.

What kind of steel do you use to make mold?

We can use all types of steel appointed by customer. Usually we use Swiss Assab, German Edel, Japan Daibo etc.

What mold base do you use?

Usually we buy moldbase from Ming-lee Company and Long-kee Company.

What kind of hot-runner do you use?

Usually we use Mold-master, Incoe,Yudo, Hasco and D.M.E

How do you do the texture/text/heat-treatment /nitriding and so on?

We have the cooperative subsidiary factories to do that. They are more professional.

How do you monitor the process?

Our Project Dept. appoints project engineer to handle every project progress and to communicate with customers.

Which precision grades you can reach?

For the mold, we can guarantee the precision to 0.001mm; for the part, 0.01mm.

Do you have any problem communicating in English?

No problem at all. It's common we use English here.

Which standards do you use, Metric or English?

Both of them are OK. We can use the standards requested by customer.

Which process do you think is the most important in mold making?

We think every process is important.

Can you provide the steel certificate and heat-treatment certificate?

Yes, we can. The steel supplier and heat-treatment factory can provide the certificates.

Do you use graphite or copper to be electrode?

We use both of them.

 

Human Resource & Working Environment

Where did you employ your staff?

We seek qualified, experienced and high-educated employees from talent market or college.

Have your employees been trained?

Yes, they have. We provide internal training for every new comer from the beginning.

Where do your employees live?

We have a living building in our factory for our employees.

How many percent of the talent flow in your company each year?

The percentage is quite small, only about 2-3%. We think the stability of workforce can maintain a good productivity.

Could you tell us the average employees salary?

It's hard to say. Different ranges, skill and experience have different salary.

How often do you raise employees salary?

We reconsider the salary twice every year.

 

Terms of Shipment & Payment

Can you explain your terms of payment?

For new mold, 40% deposit, 30% on first short, 30% before delivery. For modify mold, 100% one week upon the approval of the updated samples. For prototype mold, pay 50% when place P.O, and another 50% before mold delivery.

How do you pack the mold?

It all depends where the molds are shipped. For the mold inland: general packing method For the mold exported oversea: we pack it strictly in accordance to standard of export regulation,normailly we use steel box.

Do you know the export tax on mold to USA?

Sorry, we don¡¯t ?know. Our quotation is FOB Hong Kong or ex-factory. Of course we can help to find it.

 

After-Sale Service

If there has problem on the mold after the shipment, what did you do?

This kind of matter has never happened to us before. But if it happens and it is our fault, we pay all the cost without any bargain.

Who pay the cost of modification?

The small changes are free. But for the great changes, if it is our fault, we pay; customers¡¯ fault, they pay; both fault, both pay.

Do you make spare part for customer?

Yes, we do. If customer request.



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